Terms of Service

Last updated: 05/12/2025

Welcome to Emerald Koala. By accessing or using our website (www.emeraldkoala.co.uk) and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully.

1. About Us

Emerald Koala is a UK business specialising in organic, plant-based nutritional supplements.
Company Name: Emerald Koala
Email: greens@emeraldkoala.co.uk
Website: www.emeraldkoala.co.uk

2. Use of Our Website

By using our website, you confirm that you are:

• At least 18 years old

• Legally capable of entering a contract

• Using our site for lawful purposes only

You agree not to misuse the site, interfere with its functionality or attempt to access areas without authorisation.

3. Product Information

We aim to display accurate product descriptions, ingredients and information. However:

• Colours, packaging and wording may vary slightly

• Content may be updated at any time

• Information provided is not medical advice

Always consult a health professional if you have any concerns before using a new supplement.

4. Orders & Payments

When you place an order, you will receive an email confirmation. This does not signify acceptance.

We reserve the right to:

• Refuse an order

• Cancel a purchase

• Limit quantities

Accepted payments include debit/credit cards, PayPal, and any methods shown at checkout.

5. Pricing & Availability

All prices are in GBP (£) and include VAT where applicable.
We may change prices without notice, but you will always pay the price shown at the time of ordering.

6. Shipping

Delivery times are estimates only.
We are not liable for delays caused by adverse weather, courier issues or circumstances outside our control.

For full details, see our Shipping Policy.

7. Returns & Refunds

Our Returns Policy forms part of these Terms and is available on our website.
You have the right to cancel your order within 14 days of receiving it.

8. Subscriptions (if applicable)

If you sign up for a subscription service:

• You will be billed at regular intervals

• You may cancel anytime

• Changes to pricing will be communicated in advance

9. Intellectual Property

All website content — including branding, text, images, graphics and product designs — is owned by or licensed to Emerald Koala and protected by copyright laws.

You may not copy, distribute or reproduce any content without permission.

10. Limitation of Liability

To the fullest extent permitted by law, Emerald Koala is not liable for:

• Indirect or consequential losses

• Health issues resulting from misuse of our products

• Losses caused by inaccurate order information provided by the customer

Nothing in these Terms excludes liability for fraud or negligence.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or practices.

12. Changes to These Terms

We may update these Terms of Service at any time. The date above indicates the latest revision.

13. Contact Us

If you have questions regarding these Terms, please contact:

Email: greens@emeraldkoala.co.uk